Terms and Conditions for Using the n93 Malaysia Platform

1. Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and n93 ("Company", "we", or "Platform"). These Terms govern your use of the n93.vin website, the n93 mobile app, and all services provided by our platform.

By accessing, registering for, or using any part of the n93 platform, you automatically agree to be bound by these Terms, our Privacy Policy, and all additional guidelines we may publish from time to time. This acceptance constitutes a binding agreement even without a physical signature.

N93 reserves the right to amend, update, or replace these Terms at any time without specific prior notice. However, we will endeavour to inform users of significant changes via in-platform notifications or registered email. Continued use of the n93 platform following any amendment constitutes acceptance of the updated Terms.

2. Member Eligibility

To be eligible to register and use the n93 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration and while using the platform.
• Be a legally competent individual to enter into a binding agreement.
• Not residing in a jurisdiction that prohibits the use of online gaming platforms of this nature.
• Never previously banned or blocked from using the n93 platform for any reason.
• Act in your own personal capacity and not as an agent or representative of any third party.
• Not suffering from any active gambling addiction or having requested self-exclusion from a gambling platform.

N93 reserves the right to request proof of eligibility at any time through an identity verification (KYC) process. If you are unable to verify your eligibility upon request, n93 reserves the right to suspend or terminate your account immediately.

3. Account Registration

Each user is only permitted to hold one (1) active account only on the n93 platform. Multiple account registrations by the same individual — whether using different information, different devices, or different payment methods — are strictly prohibited and constitute a serious breach of these Terms.

By registering, you agree to:

• Provide truthful, accurate, current, and complete information as required during the registration process.
• Maintain and update your account information to ensure it remains accurate and current.
• Keep your account password confidential and do not share account access with any other party.
• Notify n93 immediately if there is any unauthorised use of your account or any security breach.
• Take full responsibility for all activities carried out under your account.

N93 reserves the right to decline any registration application without providing a reason. KYC identity verification may be required before your account is fully activated or before your first withdrawal is processed.

4. Deposits and Withdrawals

N93 supports a wide range of popular payment methods in Malaysia, including DuitNow QR, FPX, TNG eWallet, GrabPay, and ShopeePay. All deposits and withdrawals must be made using payment methods registered in your own name only.

Deposit requirements:

• The minimum deposit amount is as stated on the Deposit us and are subject to change from time to time.
• Depositing using another person's bank account or e-wallet is strictly prohibited.
• N93 reserves the right to reject or return any deposit that is deemed suspicious or inconsistent with these Terms.
• All deposits are final and cannot be reversed once processed, except in cases of verified technical errors.

Withdrawal requirements:

• Withdrawal requests will only be processed to the same payment method used for the deposit, for security purposes.
• KYC identity verification may be required before your first withdrawal or for withdrawals exceeding a certain limit.
• N93 reserves the right to place withdrawal processing on hold until an investigation is concluded if any suspicious activity is detected on the account.
• Any bonus balance that has not met the rollover requirements cannot be withdrawn and will be forfeited if a withdrawal is requested.

5. Bonuses and Promotions

N93 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to the specific terms and conditions stated alongside each respective promotional offer, and those terms form part of these overall Terms.

• Each bonus has different rollover requirements that must be fully met before any withdrawal is permitted.
• Bonuses may only be claimed once per individual, per household, per IP address, or per device, unless otherwise stated.
• N93 reserves the right to cancel any bonus and related wins if abuse, fraud, or any attempt to manipulate the promotional system is detected.
• Bonuses have a validity period that must be noted; expired bonuses cannot be recovered.
• N93 reserves the right to modify, suspend, or terminate any promotional programme at any time without prior notice.
• Using multiple accounts to claim the same bonus is prohibited and will result in all associated accounts being blocked.

6. Game Rules

All games offered on the n93 platform — including Slots, Live Casino, Fish Shooting and Bingo — each has individual rules that must be understood before playing. Players are responsible for understanding the rules of each game before placing a bet.

• All games use a Random Number Generator (RNG) system that has been independently verified and certified to ensure fairness.
• Any game outcome generated by the n93 system is final and non-disputable, except in cases of verified technical errors.
• N93 reserves the right to void any bets or rounds affected by technical errors, software failures, or circumstances beyond our control.
• Wagers placed during a technical disruption or after a round has ended may be voided without compensation.
• The use of any automated software, bots, scripts, or tools that provide an unfair advantage is strictly prohibited.

7. User Conduct

All n93 members are expected to maintain courteous and responsible conduct while using the platform, especially in Live Casino game rooms that involve real-time interaction with dealers and other players.

Strictly prohibited activities on the n93 platform include:

• Use of abusive, obscene, threatening, or offensive language in any chat room or communication within the platform.
• Attempting to cheat, manipulate, or collude with other players or n93 staff to gain an unfair advantage.
• Spreading false or misleading information about n93 on or off the platform.
• Using the platform for any money laundering or illegal activity financing.
• Attempting to hack, breach, or disrupt the security systems of the n93 platform.

8. Account Suspension and Closure

N93 reserves the right to temporarily suspend or permanently close any member's account without prior notice if:

• The member has violated any provision of these Terms or platform guidelines.
• There is fraud, abuse, or suspicious activity detected in the account concerned.
• Information provided during registration or the KYC process is found to be false or inaccurate.
• Multiple account registrations by the same individual have been detected by our system.
• The member has engaged in any activity that could damage the reputation or operations of n93.
• Required by court order, regulatory directive, or legal obligation.

Members may also request closure of their own account at any time by contacting our customer support team. Before the account is closed, all bonus rollover requirements must be fulfilled and any eligible balance will be returned to the original payment method within the stipulated timeframe.

9. Liability Limits

To the extent permitted by applicable law, n93 shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform, including but not limited to:

• Loss of funds resulting from unfavourable game outcomes.
• Service disruptions due to scheduled maintenance or technical emergencies.
• Delays in deposit or withdrawal processing caused by third parties.
• Any losses arising from unauthorized access to your account due to your own negligence in maintaining password security.
• Inaccuracies or changes in information displayed on the platform due to technical errors.

N93 does not guarantee that the platform will operate without interruption, be free from errors, or be fully protected against all cyber threats at all times. However, we are committed to maintaining the highest standards of security and reliability through continuous investment in our technical infrastructure.

10. Amendments to Terms and Conditions

N93 reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Any amendments shall take effect immediately upon publication on our platform.

For amendments that are significant and material, n93 will endeavour to provide registered members with reasonable advance notice through:

• In-app notifications on the n93 mobile app.
• Notice display on the n93.vin website.
• Email to the address registered in your account (where applicable).

It is your responsibility to review this Terms and Conditions page periodically for any updates. The "Updated" date at the top of this page reflects the date of the latest revision. Continued use of the n93 platform after any amendments constitutes full acceptance of the updated terms.

11. Responsible Gaming

N93 takes responsible gaming very seriously. We provide a range of tools and resources to help players manage their gaming habits in a healthy and controlled manner. Every n93 member has access to the following tools directly within their account:

• Deposit limit — set daily, weekly, or monthly limits to control the amount of money you deposit into the platform.
• Loss limit — limit the maximum amount you are willing to lose within a set period.
• Play time limit — set session time limits to ensure you take regular breaks.
• Temporary Break — suspend your account for a period of 24 hours, 7 days, or 30 days if you feel you need a break.
• Self-Exclusion — permanently close your account if you feel that gaming has had a negative impact on your life.

If you or someone you know needs help with a gambling problem, please visit the Responsible Gaming us for information and available support resources.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the n93 platform, our customer support team is available at all times via live chat in our app or website.

You may also find additional information on the following pages:

• Frequently Asked Questions (FAQ) — answers to the most frequently asked questions by n93 members.
• Privacy Policy — detailed information on how we manage your personal data.
• Responsible Gaming — resources and tools to help you play responsibly.
• About Us — learn more about n93 and our core values.

Our support team operates 24 hours a day, 7 days a week, including public holidays, to ensure every issue you encounter is handled promptly and professionally.